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Privacy Policy

Privacy Policy

Last Updated and Effective as of November 22, 2022

Scope of This Notice

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Notice applies to individuals who interact with 11JAN Limited as consumers (“you”). This Notice explains how your Personal Data is collected, used, and disclosed by 11JAN Limited (“11JAN", “We”, “Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data is used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels, such as websites, third-party social networks, Consumer Engagement Service, points of sale and events. Please note that We might aggregate personal data from different sources (website, offline event). As part of this, We combine Personal Data that were originally collected from different sources. Please see Section 9 for further information on how to object to this.

If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 11).

This Notice provides important information in the following areas:

Sources of Personal Data

Personal Data That We Collect About You and How We Collect It

Personal Data of Children

Cookies/similar Technologies, Log Files and Web Beacons

Uses Made of Your Personal Data

Disclosure of Your Personal Data

Retention of Your Personal Data

Storage and/or Transfer of Your Personal Data

Your Rights

Your Choices About How We Use and Disclose Your Personal Data

Changes to Our Notice

Data Controllers & Contact 

1.Sources of Personal Data 

This Notice applies to Personal Data that We collect from or about you through the methods described below (see Section 2), from the following sources:

11JAN Limited websites.

Consumer-directed websites operated by or for 11JAN, including sites that We operate under our own domains/URLs and mini-sites that We run on third-party social networks such as Facebook and Instagram (“Websites”).

E-mail, text and other electronic messages.

Interactions with electronic communications between you and 11JAN.

Advertising interactions.

Interactions with our advertisements (e.g., if you interact with one of our ads on a third-party website, we may receive information about that interaction).

Data We create.

In the course of our interactions with you, we may create Personal Data about you (e.g. records of your purchases from our websites).

Data from other sources.

Third party social networks (e.g. such as Facebook, Instagram, Google), market research (if feedback is not provided on an anonymous basis), third-party data aggregators and public sources.

2.Personal Data That We Collect About You and How We Collect It

Depending on how you interact with 11JAN (online, offline, over the phone, etc.), We collect various types of information from you, as described below. We will take reasonable and feasible measures to avoid collecting irrelevant Personal Data.

Personal contact information.

This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

Account login information.

Any information that is required to give you access to your specific account profile. Examples include your login email address, screen name, and/or password in the unrecoverable form.

Demographic information & interests.

Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.

Information from computer/mobile device.

Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access an 11JAN website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information.

As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons and is also collected through the use of third-party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies; for further details, please see Section 4.

Market research & consumer feedback.

Any information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content.

Any content that you create and then share with Us on third-party social networks or by uploading it to one of our Websites or apps, including the use of third-party social network apps such as Weibo, WeChat. Examples include photos, videos, personal stories, or other similar media or content. Where permitted by applicable law, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third-party social networking. 

Third-party social network information.

Any information that you share publicly on a third-party social network or information that is part of your profile on a third-party social network (such as Facebook, or Instagram) and that you allow the third-party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third-party social network profile information (or parts of it) every time you use a social networking feature that is integrated within an 11JAN site or every time you interact with Us through a third-party social network. To learn more about how your information from a third-party social network is obtained by 11JAN, or to opt out of sharing such social network information, please visit the website of the relevant third-party social network.

 Payment and Financial information.

Any information that We need in order to fulfil an order or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Communicate with Consumer Engagement Services.

11JAN will record the content and data when you contact us through our Consumer Engagement Services.

Sensitive Personal Data.

We process certain sensitive personal data that you provide to us for personalisation and other marketing purposes with your prior express consent. If we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including the prevention of fraud); and (ii) compliance with applicable law.

3.Cookies/similar Technologies, Log Files and Web Beacons

3.1 What are Cookies?

Cookies are text files that are placed on your computer by websites that you visit. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. They are used in order to make websites work or work more efficiently, as well as to provide information to the owners of the website.

In addition to cookies, we will also use other similar technologies, such as website beacons and pixel labels on our websites. For example, the e-mail we send you may contain an address link that links to the content of our website. If you click on this link, we will track this click to help us understand your product or service preferences so that we can actively improve our customer service experience. Website beacons are usually transparent images embedded in websites or e-mails. With the help of pixel tags in e-mail, we can know whether the e-mail is opened or not.

We use the term "cookies" throughout this notice to also cover all similar technologies, such as web beacons SDK, log files, and pixel tags. See below for details on what information is collected by cookies and how we use that information.

3.2 What types of cookies may be used on 11JAN Sites?

We use the following types of cookies on 11JAN Sites:

Site functionality cookies

These cookies allow you to navigate the site and use our features, such as registration, logging in and product favourites. If you disable these cookies, certain parts of the website will not function for you, for example, adding items to your basket, and proceeding to checkout.

 Site analytics cookies

These cookies allow us to measure and analyse how you use our websites and mobile platforms, to improve both its functionality and your experience.

Customer preference cookies

When you are browsing on our sites, these cookies will remember your preferences (like your language or location), and other information you choose to provide to us, so we can help tailor your experience and make it more relevant and personal to you.

Advertising or targeting cookies

These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We may also use the information obtained via these cookies to serve you with advertising that may be of interest to you based on your past online behaviour. We may share this information with other parties, including our partners.

Social media cookies

These cookies are used when you share information using a social media sharing button on a Nestle Site. The social network will record that you have done this. This information may be linked to targeting/advertising activities.

3.3 Manage your cookies/preferences

You do not need to allow cookies to use or navigate through many parts of 11JAN Sites, although you may not have access to all the features on 11JAN Sites if you do not accept cookies. You should ensure that your device settings reflect your cookies preferences. You can also set your browser to warn you before accepting cookies, or you set it to refuse them.

4.Uses Made of Your Personal Date 

The following paragraphs describe the various purposes for which We collect and use your Personal Data and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

What We use your Personal Data for;

Consumer service.

We use your Personal Data for consumer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

Contests, marketing and other promotions.

With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third-party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) the processing of your Personal Data for this purpose. For detailed information on how to modify your preferences about marketing communication, please see Sections 9 and 10 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

Third-party social networks:

We use your Personal Data when you interact with third-party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third-party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt-out by reviewing the privacy notices of the relevant third-party social networks.

Personalisation (offline and online).

With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites; (iv) to ensure that content from our Websites is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly log in the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific 11JAN content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out, please refer to Section 10 below.

Order fulfilment.

We use your Personal Data to process and ship your orders, inform you about the status of your orders and correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

Other general purposes (e.g. internal or market research, analytics, security).

In accordance with applicable laws, We use your Personal Data for other general business purposes, such as maintaining your account, conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, if you have 11JAN accounts, to reconcile those accounts into one single account. We also use your Personal Data for the management and operation of our communications, IT and security systems.

Legal reasons or merger/acquisition.

In the event that 11JAN or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

5.Disclosure of Your Personal Data

In addition to the 11JAN entities mentioned in the data controllers & contact section (see Section 12), We share your Personal Data with the following types of third-party organisations 

Service providers.

These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research, support services, promotions, website development, data analysis, CES, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out based on our instructions and are required to keep your Personal Data confidential and secure.

Credit reporting agencies/debt collectors.

To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoices) or to collect outstanding invoices.

Third-party companies use Personal Data for their own marketing purposes.

To the extent permitted by applicable law, and except in situations where you have given your consent, We do not license or sell your Personal Data to third-party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third-party recipients using Personal Data for legal reasons or due to merger/acquisition.

We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 5 for details).

6.Retention of Your Personal Data

We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 5 above), unless it is necessary to extend the retention period or as required or permitted in accordance with applicable laws.

7.Storage and/or Transfer of Your Personal Data

We use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third-party social networks.

People who can access your Personal Data.

Your Personal Data will be processed by our authorised staff or agents, on a need-to-know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of consumer care matters will have access to your consumer record).

Measures were taken in operating environments.

We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites.

Measures We expect you to take.

It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls. We provide you on our Website.

8.Your Rights

Access to your Personal Data.

Subject to the exceptions provided in laws and regulations, you have the right to access, review and request a physical or electronic copy of the information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail to info@iijan.com.hk, providing the information that can prove your identity (where requested by Us and permitted by law). If the request is submitted by a person other than you without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with and to the extent permitted by applicable laws.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Other Additional rights.

Where provided by law, you can also (i) request deletion, correction or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; and (iii) revoke consent to any of our data processing activities.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

In response to your above request.

For your reasonable request, in principle, we do not charge fees, but for repeated and unreasonable requests, we may charge based on cost as appropriate. We may reject requests that are unreasonably duplicated, that require excessive technical measures (e.g., we have to develop new systems or fundamentally change current practices), that bring risks to the legitimate rights and interests of others, or that are highly impractical. 

We hope that We can satisfy any queries you may have about the way we process your Personal Data. However, if you have unresolved concerns, you also have the right to complain to competent data protection authorities.

9.Your Choices About How We Use and Disclose Your Personal Data

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies.

You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies or to alert you when they are being used. Please see Section 4 above.

Advertising, marketing and promotions.

You can consent for your Personal Data to be used by 11JAN to promote its products or services through tick-box(es) located on the registration forms/webpages or by answering the question(s) presented by our CES representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To unsubscribe from marketing communications sent by any medium, including third-party social networks, you can opt out at any time by unsubscribing through links available in our communications or third-party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CES. Please note that even if you opt out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non-marketing-related announcements. 

Personalization (offline and online):

Where required by law, if you wish to have your Personal Data used by 11JAN to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form/webpage or by answering the question(s) presented by our CES representatives. If you decide that you no longer wish to benefit from this personalization, you can opt out at any time by contacting our CES.

10.Changes to This Notice

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time; please check back frequently to see any updates or changes to our Notice. 

11.Data Controllers & Contact

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact us at info@iijan.com.hk

 We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

 

In case of any dispute, the English version shall prevail.